Hiver
Hiver is an AI-first customer service platform that unifies all service channels, applications, and customer context into a single, easy-to-use interface. It leverages AI and workflows to enhance customer service delivery, enabling teams to manage communications across various channels like email, live chat, and voice. Hiver helps organizations streamline their customer support processes, improve response times, and enhance overall service quality. With features like omnichannel shared inboxes, AI-assisted responses, and analytics, it empowers teams to deliver exceptional customer experiences efficiently.
Features
• Omnichannel shared inboxes for centralized communication • AI-powered live chat for instant customer engagement • Automated workflows to streamline repetitive tasks • Knowledge base and customer portal for self-service • Analytics to track performance metrics and improve service
Use Cases
• Streamlining customer support processes • Improving response times • Enhancing overall service quality
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