Voice AI Monitoring and Analytics
Voice AI Monitoring and Analytics provides enterprise-grade analytics for Voice AI agent call journeys, helping to identify call failures and critical issues in real-time. It offers insights into successful path anomalies, duration percentile analysis, and time bucket monitoring, allowing businesses to visualize call journeys and improve agent performance.
Features
• Real-time monitoring of Voice AI agent call journeys • Identification of successful path anomalies • Duration percentile analysis for call durations • Time bucket monitoring for call patterns • Visualizations and dashboards for call journey analysis
Use Cases
• 1. Improve agent performance and efficiency • 2. Identify call failures and critical issues in real-time • 3. Optimize call journeys for better customer experience
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